Verizon Customer Service

Yesterday I was on the phone with Verizon customer service for 40 minutes. My mom made me call them because she is very impatient and quickly losses her temper on the customer service people. I on the other hand I feel bad for the people working there and am very polite and patient with them. People take there frustrations out on them, when there anger usually stems from their internet or cable connections. Nobody likes calling customer service because they are pissy and there problems, on many occasions, are not resolved, however this was not the case for me. Customer service fixed my internet connection problem and said they would be sending me a new router for free in the next two days. This was my biggest success this week.