My partner and I did Social society and Disibility. What we had to do was to research the process and the requirements of how to get disibility. From there we had to break down each of the steps that was required. We came up with certain questions to add within the process. From the questions you branch off and see if they meed the requirement. my partner filled out the paper work from what i seen it was alot of information to go through. I would not change with the way it was flow charted. It will be easy to be followed. The systems become so complicated because there are more requirements that people required. Once I knew where I was going with this project it was fairly straight foward.